[Elsevier] What verbal de-escalation techniques are used in complaint handling?

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wushang2026 Post time 5 day(s) ago | Show all posts |Read mode
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journalㄩJournal of Pragmatics

AuthorsㄩMargot van Mulken

Published dateㄩ2024-1-

DOIㄩ10.1016/j.pragma.2023.12.008

PDF linkㄩhttps://www.sciencedirect.com/sc ... 378216623003053/pdf

Article linkㄩhttps://doi.org/10.1016/j.pragma.2023.12.008

Article SourceㄩElsevier BV﹝


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