[Elsevier] What verbal de-escalation techniques are used in complaint handling?

wushang2026 Post time 3 day(s) ago | Show all posts |Read mode

This post will be closed automatically in 2026-10-30 14:34

Reward10points

journal：Journal of Pragmatics

Authors：Margot van Mulken

Published date：2024-1-

DOI：10.1016/j.pragma.2023.12.008

PDF link：https://www.sciencedirect.com/sc ... 378216623003053/pdf

Article link：https://doi.org/10.1016/j.pragma.2023.12.008

Article Source：Elsevier BV。

Remark：

Reply

All Reply0 Show all posts

wushang2026 Lv.2

Junior Member

[Elsevier] What verbal de-escalation techniques are used in complaint handling? Copy