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[Emerald] Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

bongthui2006 Post time The day before yesterday 02:04 | Show all posts |Read mode
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journalㄩJournal of Services Marketing

AuthorsㄩWon-Moo Hur; Tae-Won Moon; Yeon Sung Jung

Published dateㄩ2015-2-9

DOIㄩ10.1108/jsm-07-2013-0161

PDF linkㄩhttp://www.emeraldinsight.com/do ... 08/JSM-07-2013-0161

Article linkㄩhttps://doi.org/10.1108/jsm-07-2013-0161

Article SourceㄩEmerald﹝


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Sweetums33 Post time The day before yesterday 02:04 | Show all posts

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