[Other] Does Mobile Technology Integration Enhance Complaint Resolution Efficiency and Equity? An Empirical Study of How An Omnichannel Approach Affects Speed of Resolution of Government Service Requests

SuhaibAhmedSoom Post time 1 hour(s) ago | Show all posts |Read mode
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journalㄩInformation Systems Research

AuthorsㄩCatherine Tucker; Yifei Wang; Shuyi Yu

Published dateㄩ--

DOIㄩ10.1287/isre.2022.0159

PDF linkㄩhttps://pubsonline.informs.org/doi/pdf/10.1287/isre.2022.0159

Article linkㄩhttps://doi.org/10.1287/isre.2022.0159

Article SourceㄩInstitute for Operations Research and the Management Sciences (INFORMS)


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