[Elsevier] Flying high or saying goodbye? passenger incivility and flight attendants* turnover intention: A serial mediation model of surface acting and emotional exhaustion

Amour Post time The day before yesterday 13:22 | Show all posts |Read mode
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journalㄩJournal of Air Transport Management

AuthorsㄩXin Chen; Kei Wei Chia

Published dateㄩ2026-3-

DOIㄩ10.1016/j.jairtraman.2025.102905

PDF linkㄩhttps://www.sciencedirect.com/sc ... 969699725001681/pdf

Article linkㄩhttps://doi.org/10.1016/j.jairtraman.2025.102905

Article SourceㄩElsevier BV


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TJ0695 Post time The day before yesterday 13:54 | Show all posts

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