[Emerald] Who is more forgivable? The interaction effect of consumption type and service failure type on guest forgiveness

scholar1234 Post time 2 hour(s) ago | Show all posts |Read mode
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journalㄩInternational Journal of Contemporary Hospitality Management

AuthorsㄩQianqian Su; Fangxuan (Sam) Li

Published dateㄩ2025-8-26

DOIㄩ10.1108/ijchm-12-2024-1813

PDF linkㄩhttps://www.emerald.com/insight/ ... -2024-1813/full/xml

Article linkㄩhttps://doi.org/10.1108/ijchm-12-2024-1813

Article SourceㄩEmerald


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