[Elsevier] Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms

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journalㄩComputers in Human Behavior

AuthorsㄩXuying Leo; Young Eun Huh

Published dateㄩ2020-12-

DOIㄩ10.1016/j.chb.2020.106520

PDF linkㄩhttps://www.sciencedirect.com/sc ... 747563220302727/pdf

Article linkㄩhttps://doi.org/10.1016/j.chb.2020.106520

Article SourceㄩElsevier BV


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