[Other] When Does the Service Process Matter? A Test of Two Competing Theories

scholar1234 Post time 3 day(s) ago | Show all posts |Read mode
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journalㄩJournal of Consumer Research

AuthorsㄩMichael K. Hui; Xiande Zhao; Xiucheng Fan; Kevin Au

Published dateㄩ2004-9-

DOIㄩ10.1086/422123

PDF linkㄩhttp://academic.oup.com/jcr/arti ... 929030/31-2-465.pdf

Article linkㄩhttps://doi.org/10.1086/422123

Article SourceㄩOxford University Press (OUP)


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Sweetums33 Post time 3 day(s) ago | Show all posts

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