[Elsevier] Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?

scholar1234 Post time The day before yesterday 16:28 | Show all posts |Read mode
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journalㄩInternational Journal of Hospitality Management

AuthorsㄩTing Hin Ho; Dewi Tojib; Yelena Tsarenko

Published dateㄩ2020-5-

DOIㄩ10.1016/j.ijhm.2020.102501

PDF linkㄩhttps://www.sciencedirect.com/sc ... 278431920300530/pdf

Article linkㄩhttps://doi.org/10.1016/j.ijhm.2020.102501

Article SourceㄩElsevier BV


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