[Elsevier] Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens

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journalㄩJournal of Business Research

AuthorsㄩClay M. Voorhees; Paul W. Fombelle; Yany Gregoire; Sterling Bone; Anders Gustafsson; Rui Sousa; Travis Walkowiak

Published dateㄩ2017-10-

DOIㄩ10.1016/j.jbusres.2017.04.014

PDF linkㄩhttps://www.sciencedirect.com/sc ... 148296317301364/pdf

Article linkㄩhttps://doi.org/10.1016/j.jbusres.2017.04.014

Article SourceㄩElsevier BV


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