[Elsevier] Framing responsibility: Human and AI agent effects on apology effectiveness in service failures

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journalㄩComputers in Human Behavior

AuthorsㄩJihyun Soh; Eunice Kim

Published dateㄩ2026-6-

DOIㄩ10.1016/j.chb.2026.108931

PDF linkㄩhttps://www.sciencedirect.com/sc ... 747563226000282/pdf

Article linkㄩhttps://doi.org/10.1016/j.chb.2026.108931

Article SourceㄩElsevier BV


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