[Taylor&Francis] When Does an AI Outperform a Human in Service Recovery? A Comparison Between Two Compensation Strategies

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journal：International Journal of Human–Computer Interaction

Authors：Tang Yao; Hanyue Xue; Weiqun Xiao; Qi Qiu

Published date：2025-12-2

DOI：10.1080/10447318.2025.2486434

PDF link：https://www.tandfonline.com/doi/pdf/10.1080/10447318.2025.2486434

Article link：https://doi.org/10.1080/10447318.2025.2486434

Article Source：Informa UK Limited。

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[Taylor&Francis] When Does an AI Outperform a Human in Service Recovery? A Comparison Between Two Compensation Strategies Copy