[Elsevier] Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights

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journalㄩInternational Journal of Hospitality Management

AuthorsㄩSalman Majeed; Woo Gon Kim; Rawan Nimri

Published dateㄩ2024-10-

DOIㄩ10.1016/j.ijhm.2024.103889

PDF linkㄩhttps://www.sciencedirect.com/sc ... 278431924002019/pdf

Article linkㄩhttps://doi.org/10.1016/j.ijhm.2024.103889

Article SourceㄩElsevier BV


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yannis_rphrd Post time Yesterday 23:16 | Show all posts

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