[Elsevier] It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure

scholar1234 Post time Yesterday 23:11 | Show all posts |Read mode
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journalㄩInternational Journal of Hospitality Management

AuthorsㄩJing (Jasper) Yu; Xiaoming (Rose) Liu; Mang He; Liman (Mandy) Huang; Jun (Justin) Li

Published dateㄩ2024-7-

DOIㄩ10.1016/j.ijhm.2024.103759

PDF linkㄩhttps://www.sciencedirect.com/sc ... 278431924000719/pdf

Article linkㄩhttps://doi.org/10.1016/j.ijhm.2024.103759

Article SourceㄩElsevier BV


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yannis_rphrd Post time Yesterday 23:15 | Show all posts

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