[Elsevier] How does (im)balanced acceptance of robots between customers and frontline employees affect hotels* service quality?

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journalㄩComputers in Human Behavior

AuthorsㄩHua Fan; Wei Gao; Bing Han

Published dateㄩ2022-8-

DOIㄩ10.1016/j.chb.2022.107287

PDF linkㄩhttps://www.sciencedirect.com/sc ... 747563222001091/pdf

Article linkㄩhttps://doi.org/10.1016/j.chb.2022.107287

Article SourceㄩElsevier BV


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