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[SAGE] A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes

scholar1234 Post time Yesterday 10:58 | Show all posts |Read mode
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journalㄩJournal of Service Research

AuthorsㄩYves Van Vaerenbergh; Chiara Orsingher; Iris Vermeir; Bart Larivi豕re

Published dateㄩ2014-11-

DOIㄩ10.1177/1094670514538321

PDF linkㄩhttps://journals.sagepub.com/doi/pdf/10.1177/1094670514538321

Article linkㄩhttps://doi.org/10.1177/1094670514538321

Article SourceㄩSAGE Publications﹝


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