[Elsevier] Should AI express emotion? Mitigating the negative effect of AI emotional expression on usage intention

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journalㄩJournal of Retailing and Consumer Services

AuthorsㄩNan Zhang; Yupeng Mou; Zhihua Ding; Jing Huang

Published dateㄩ2026-6-

DOIㄩ10.1016/j.jretconser.2026.104784

PDF linkㄩhttps://www.sciencedirect.com/sc ... 969698926000640/pdf

Article linkㄩhttps://doi.org/10.1016/j.jretconser.2026.104784

Article SourceㄩElsevier BV


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