Discretionary Responses in Frontline Encounters: Balancing Standardization with the Ethics of Office

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journal：Journal of Public Administration Research and Theory

Authors：Kirstine Zinck Pedersen; Anja Svejgaard Pors

Published date：2023-1-5

DOI：10.1093/jopart/muac012

PDF link：https://academic.oup.com/jpart/a ... 3245410/muac012.pdf

Article link：https://doi.org/10.1093/jopart/muac012

Article Source：Oxford University Press (OUP)。

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[Oxford] Discretionary Responses in Frontline Encounters: Balancing Standardization with the Ethics of Office

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