[Taylor&Francis] Responding to negative reviews? The interplay of management response strategy and service failure type

handandan2026 Post time 1 hour(s) ago | Show all posts |Read mode
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期刊:《酒店营销与管理杂志》(Journal of Hospitality Marketing & Management)

作者:Saba Salehi-Esfahani、Edwin Torres、南华

出版日期:2023年1月2

日 DOI:10.1080/19368623.2022.2121349

PDF链接:https://www.tandfonline.com/doi/pdf/10.1080/19368623.2022.2121349

文章文章来源:Informa UK Limited。评论:




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