[Elsevier] Whether to trust chatbots: Applying the event-related approach to understand consumers* emotional experiences in interactions with chatbots in e-commerce

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journalㄩJournal of Retailing and Consumer Services

AuthorsㄩCuicui Wang; Yiyang Li; Weizhong Fu; Jia Jin

Published dateㄩ2023-7-

DOIㄩ10.1016/j.jretconser.2023.103325

PDF linkㄩhttps://www.sciencedirect.com/sc ... 969698923000723/pdf

Article linkㄩhttps://doi.org/10.1016/j.jretconser.2023.103325

Article SourceㄩElsevier BV


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