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[Emerald] A Service Quality Model and its Marketing Implications

analuhl Post time 2026-8-14 11:02:18 | Show all posts |Read mode

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journal：European Journal of Marketing

Authors：Christian Grnroos

Published date：1984-4-1

DOI：10.1108/eum0000000004784

PDF link：https://www.emerald.com/insight/ ... 0000004784/full/xml

Article link：https://doi.org/10.1108/eum0000000004784

Article Source：Emerald。

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