[Other] ChatGPT and Conversational AI in Customer Satisfaction: A Preliminary Literature Review

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Barzizza, E., Biasetton, N., Salmaso, L. (2025). ChatGPT and Conversational AI in Customer Satisfaction: A Preliminary Literature Review. In: Pollice, A., Mariani, P. (eds) Methodological and Applied Statistics and Demography III. SIS 2024. Italian Statistical Society Series on Advances in Statistics. Springer, Cham. https://doi.org/10.1007/978-3-031-64431-3_24

https://link.springer.com/chapter/10.1007/978-3-031-64431-3_24

https://doi.org/10.1007/978-3-031-64431-3_24
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