[Elsevier] What makes passengers continue using and talking positively about ride-hailing services? The role of the booking app and post-booking service quality

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journalㄩTransportation Research Part A: Policy and Practice

AuthorsㄩDuy Quy Nguyen-Phuoc; Nguyen S. Vo; Diep Ngoc Su; Vinh Hoang Nguyen; Oscar Oviedo-Trespalacios

Published dateㄩ2021-8-

DOIㄩ10.1016/j.tra.2021.06.013

PDF linkㄩhttps://www.sciencedirect.com/sc ... 965856421001610/pdf

Article linkㄩhttps://doi.org/10.1016/j.tra.2021.06.013

Article SourceㄩElsevier BV


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