[Elsevier] AI or human: How the type of information to be disclosed alters customer service agent preferences

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journalㄩJournal of Retailing and Consumer Services

AuthorsㄩXiaohe Dai; Li Zhang; Zhiyuan Huang; Li Wang

Published dateㄩ2026-2-

DOIㄩ10.1016/j.jretconser.2025.104621

PDF linkㄩhttps://www.sciencedirect.com/sc ... 96969892500400X/pdf

Article linkㄩhttps://doi.org/10.1016/j.jretconser.2025.104621

Article SourceㄩElsevier BV


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