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[Emerald] Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey

anu000 Post time 4 hour(s) ago | Show all posts |Read mode
This post will be closed automatically in 2026-08-28 13:33
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journalㄩInternational Journal of Bank Marketing

AuthorsㄩBerrin Arzu Eren

Published dateㄩ2021-1-12

DOIㄩ10.1108/ijbm-02-2020-0056

PDF linkㄩhttps://www.emerald.com/insight/ ... -2020-0056/full/xml

Article linkㄩhttps://doi.org/10.1108/ijbm-02-2020-0056

Article SourceㄩEmerald﹝


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