Dimensions of logistics service quality framework for contactless last mile delivery: a systematic literature review

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journal：Benchmarking: An International Journal

Authors：Jan Elaiza Go; Sean Arvin Sy; Hannah Gwyneth Tagabucba; Jules Dannielle Tan; Miriam Bongo

Published date：2026-6-26

DOI：10.1108/bij-01-2025-0090

PDF link：https://www.emerald.com/insight/ ... -2025-0090/full/xml

Article link：https://doi.org/10.1108/bij-01-2025-0090

Article Source：Emerald。

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