Proposal and Implementation of ITIL best Practices for Incident Management at the Faculty of Computer Sciences of the Technical University of Manabí

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journal：2025 International Conference on Electrical and Computer Engineering Researches (ICECER)

Authors：Marely del Rosario Cruz Felipe; Maricela Pinargote-Ortega; Francisco Gavilanes Vaca; Mariuxi Bravo Guerrero; Jennifer Intriago Chávez

Published date：2025-12-6

DOI：10.1109/icecer65523.2025.11401375

PDF link：https://ieeexplore.ieee.org/stampPDF/getPDF.jsp?arnumber=11401375

Article link：https://doi.org/10.1109/icecer65523.2025.11401375

Article Source：IEEE。

Remark：PLS HELP, ITS FOR MY RESEARCH, IM NEW HERE :(
THANKS!!!

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