[Elsevier] Creepy vs. cool: Switching from human staff to service robots in the hospitality industry

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journal：International Journal of Hospitality Management

Authors：Sung-Eun Kang; Chulmo Koo; Namho Chung

Published date：2023-5-

DOI：10.1016/j.ijhm.2023.103479

PDF link：https://www.sciencedirect.com/sc ... 278431923000531/pdf

Article link：https://doi.org/10.1016/j.ijhm.2023.103479

Article Source：Elsevier BV。

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[Elsevier] Creepy vs. cool: Switching from human staff to service robots in the hospitality industry Copy