[Elsevier] Role of perceived value and emotions in shaping customer citizenship behavior in airlines: A dual-method approach using PLS-SEM and fsQCA

marketingsobav Post time 6 day(s) ago | Show all posts |Read mode
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journal:Research in Transportation Business & Management

Authors:Mahmut Bakr; Nadjim Mkedder; Elif Ekmen; Yunus Emre Oral; rem Celiker

Published date:2026

DOI:10.1016/j.rtbm.2026.101842

PDF link:https://www.sciencedirect.com/sc ... 210539526002488/pdf

Article link:https://doi.org/10.1016/j.rtbm.2026.101842

Article Source:Elsevier BV


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