Deploying and evaluating a conversational agent using LLMs foracademic library reference

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journal：Reference Services Review

Authors：Megan Fitzgibbons; Francisco Berrizbeitia; Joshua Chalifour; Yara Stouhi; Olivier Charbonneau; Aviva Majerczyk

Published date：2026-2-10

DOI：10.1108/rsr-05-2025-0030

PDF link：https://www.emerald.com/rsr/arti ... -05-2025-0030en.pdf

Article link：https://doi.org/10.1108/rsr-05-2025-0030

Article Source：Emerald。

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[Emerald] Deploying and evaluating a conversational agent using LLMs foracademic library reference

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