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[Emerald] Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey

nokuha Post time 6 day(s) ago | Show all posts |Read mode
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journal：International Journal of Bank Marketing

Authors：Berrin Arzu Eren

Published date：2021-1-12

DOI：10.1108/ijbm-02-2020-0056

PDF link：https://www.emerald.com/insight/ ... -2020-0056/full/xml

Article link：https://doi.org/10.1108/ijbm-02-2020-0056

Article Source：Emerald。


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