[Taylor&Francis] How can organizational tolerance toward frontline employees’ errors help service recovery?

Scholar2026 Post time 3 day(s) ago | Show all posts |Read mode
This post will be closed automatically in 2026-09-20 14:03
Reward30points

journal:Journal of Personal Selling & Sales Management

Authors:Julien Cusin; Michal Flacandji

Published date:2022-4-3

DOI:10.1080/08853134.2021.2005612

PDF link:https://www.tandfonline.com/doi/pdf/10.1080/08853134.2021.2005612

Article link:https://doi.org/10.1080/08853134.2021.2005612

Article Source:Informa UK Limited


Remark:

Best Answer

Please approve

View Full Content

Reply

Use magic Donate Report

All Reply1 Show all posts
Sweetums33 Post time 3 day(s) ago | Show all posts

This post has been completed

Completed attachments will be deleted within 24 hours.
Reply

Use magic Donate Report

Senior Member
  • post

  • reply

  • points

    2915


Daily Top Contributors

Return to the list