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[Emerald] It’s not MY job! Consumer entitlement and responses to self-service technologies

thaonguyen1001 Post time Yesterday 12:51 | Show all posts |Read mode
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journal：Journal of Services Marketing

Authors：Hesam Teymouri Athar; Steven Shepherd

Published date：2026-6-18

DOI：10.1108/jsm-01-2025-0048

PDF link：https://www.emerald.com/jsm/arti ... -01-2025-0048en.pdf

Article link：https://doi.org/10.1108/jsm-01-2025-0048

Article Source：Emerald。


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BJ030 Post time Yesterday 12:52 | Show all posts

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