[Elsevier] Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms

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journal:Information Processing & Management

Authors:Xusen Cheng; Xiaoping Zhang; Jason Cohen; Jian Mou

Published date:2022-5-

DOI:10.1016/j.ipm.2022.102940

PDF link:https://www.sciencedirect.com/sc ... 306457322000620/pdf

Article link:https://doi.org/10.1016/j.ipm.2022.102940

Article Source:Elsevier BV


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