[Other] Estimating the Impact of “Humanizing” Customer Service Chatbots

xh23498 Post time 1 hour(s) ago | Show all posts |Read mode
This post will be closed automatically in 2026-09-20 09:19
Reward20points

journal:Information Systems Research

Authors:Scott Schanke; Gordon Burtch; Gautam Ray

Published date:2021-9-

DOI:10.1287/isre.2021.1015

PDF link:https://pubsonline.informs.org/doi/pdf/10.1287/isre.2021.1015

Article link:https://doi.org/10.1287/isre.2021.1015

Article Source:Institute for Operations Research and the Management Sciences (INFORMS)


Remark:
Reply

Use magic Donate Report

All Reply0 Show all posts

Reply

You have to log in before you can reply Login | Register

Points Rules

Junior Member
  • post

  • reply

  • points

    30


Daily Top Contributors

Return to the list