[Elsevier] How violation of consumers* expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory

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Tạp ch赤: Journal of Retailing and Consumer Services

T芍c giả: Najiya Saeed; Naeem Akhtar; Rekha Attri; Muhammad Zafar Yaqub

Ng角y xuất bản: 2024-11-

DOI: 10.1016/j.jretconser.2024.103961

Li那n kết PDF: https://www.sciencedirect.com/sc ... 969698924002571/pdf

Li那n kết b角i b芍o: https://doi.org/10.1016/j.jretconser.2024.103961

Nguồn b角i viết: Elsevier BV .


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