[Elsevier] More flexible or more rigid? A study on the double-edged sword effect of Gen AI usage dependence on employees* emotional labor

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journalㄩJournal of Retailing and Consumer Services

AuthorsㄩShi Yunxia; Guo Zhenpeng; An Hui; Zhang Bu; Yu Lingling

Published dateㄩ2026-6-

DOIㄩ10.1016/j.jretconser.2026.104813

PDF linkㄩhttps://www.sciencedirect.com/sc ... 969698926000937/pdf

Article linkㄩhttps://doi.org/10.1016/j.jretconser.2026.104813

Article SourceㄩElsevier BV﹝


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