[Elsevier] AI-chatbots* positive emotional expression may backfire: A perspective of emotional intensity

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journalㄩJournal of Retailing and Consumer Services

AuthorsㄩHao Wu; Guoxin Li

Published dateㄩ2026-6-

DOIㄩ10.1016/j.jretconser.2026.104802

PDF linkㄩhttps://www.sciencedirect.com/sc ... 969698926000822/pdf

Article linkㄩhttps://doi.org/10.1016/j.jretconser.2026.104802

Article SourceㄩElsevier BV﹝


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