[Emerald] Customer incivility and emotional laborfrom the perspective ofthetransactional model of stress: mediation of customer orientation and moderation of interpersonal conflict

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journalㄩJournal of Service Theory and Practice

AuthorsㄩHansol Hwang; Won-Moo Hur; Yuhyung Shin

Published dateㄩ2025-12-5

DOIㄩ10.1108/jstp-04-2024-0124

PDF linkㄩhttps://www.emerald.com/jstp/art ... -04-2024-0124en.pdf

Article linkㄩhttps://doi.org/10.1108/jstp-04-2024-0124

Article SourceㄩEmerald﹝


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