[SAGE] Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms* Guardianship Policies

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Edited by Sun00 at 2026-10-22 10:06

journalㄩJournal of Service Research

AuthorsㄩPatrick B. Fennell; Melanie P. Lorenz; Kristina K. Lindsey Hall; James M. Andzulis

Published dateㄩ2023-8-

DOIㄩ10.1177/10946705231163881

PDF linkㄩhttps://journals.sagepub.com/doi/pdf/10.1177/10946705231163881

Article linkㄩhttps://doi.org/10.1177/10946705231163881

Article SourceㄩSAGE Publications﹝


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