[Taylor&Francis] When transparency backfires: how AI identity disclosure fuels consumer information distortion in service recovery

kikikei Post time 6 day(s) ago | Show all posts |Read mode
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journalㄩJournal of Hospitality Marketing & Management

AuthorsㄩJiaxuan Li; Mingxing Han; Qinjian Yuan

Published dateㄩ2026-7-4

DOIㄩ10.1080/19368623.2026.2623405

PDF linkㄩhttps://www.tandfonline.com/doi/pdf/10.1080/19368623.2026.2623405

Article linkㄩhttps://doi.org/10.1080/19368623.2026.2623405

Article SourceㄩInforma UK Limited﹝


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