[Emerald] Drivers of privacy concerns when interacting with a chatbot in a customer service encounter

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journalㄩInternational Journal of Bank Marketing

AuthorsㄩMariem Bouhia; Lova Rajaobelina; Sandrine PromTep; Manon Arcand; Line Ricard

Published dateㄩ2022-9-1

DOIㄩ10.1108/ijbm-09-2021-0442

PDF linkㄩhttps://www.emerald.com/insight/ ... -2021-0442/full/xml

Article linkㄩhttps://doi.org/10.1108/ijbm-09-2021-0442

Article SourceㄩEmerald﹝


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