[Emerald] The impact of chatbot anthropomorphism on customer experience and chatbot usage intention: a technology acceptance approach

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journalㄩInternational Journal of Quality and Service Sciences

AuthorsㄩNadia Sfar; Mariem Sboui; Ons Baati

Published dateㄩ2025-6-10

DOIㄩ10.1108/ijqss-06-2024-0079

PDF linkㄩhttps://www.emerald.com/insight/ ... -2024-0079/full/xml

Article linkㄩhttps://doi.org/10.1108/ijqss-06-2024-0079

Article SourceㄩEmerald﹝


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