[Emerald] Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement

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journalㄩInternational Journal of Productivity and Performance Management

AuthorsㄩPedro G.C. Pio; Tiago Sigahi; Izabela Simon Rampasso; Eduardo Guilherme Satolo; Milena Pavan Serafim; Osvaldo L.G. Quelhas; Walter Leal Filho; Rosley Anholon

Published dateㄩ2024-4-4

DOIㄩ10.1108/ijppm-08-2022-0430

PDF linkㄩhttps://www.emerald.com/insight/ ... -2022-0430/full/xml

Article linkㄩhttps://doi.org/10.1108/ijppm-08-2022-0430

Article SourceㄩEmerald﹝


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