[Emerald] The determinant factors of continuance use of customer service chatbot in Indonesia e-commerce: extended expectation confirmation theory

Anita.Nurhayati Post time 1 hour(s) ago | Show all posts |Read mode
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journalㄩJournal of Science and Technology Policy Management

AuthorsㄩArta Moro Sundjaja; Prio Utomo; Fredella Colline

Published dateㄩ2025-1-2

DOIㄩ10.1108/jstpm-04-2024-0137

PDF linkㄩhttps://www.emerald.com/insight/ ... -2024-0137/full/xml

Article linkㄩhttps://doi.org/10.1108/jstpm-04-2024-0137

Article SourceㄩEmerald﹝


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