[Elsevier] More than a smile: The role of frontline employee behaviors in driving customer brand engagement in luxury hotels

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tuntun95 Post time 1 hour(s) ago | Show all posts |Read mode
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journalㄩInternational Journal of Hospitality Management

AuthorsㄩXiaoyu Zhang; Eugene Cheng-Xi Aw; Ian Phau

Published dateㄩ2026-9-

DOIㄩ10.1016/j.ijhm.2026.104721

PDF linkㄩhttps://www.sciencedirect.com/sc ... 278431926001684/pdf

Article linkㄩhttps://doi.org/10.1016/j.ijhm.2026.104721

Article SourceㄩElsevier BV﹝


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