Predicting User Exit and Negative Word-of-Mouth in Buy Now Pay Later Apps: The EXIT Model from Bilingual App Store Reviews

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journal：International Journal of Human–Computer Interaction

Authors：Mohammed A. Al-Sharafi; Mohamed Y. I. Helal; Shehab Abdulhabib Al-Zaeemi; Yogesh K. Dwivedi; Samirah Almutairi; Saleh Hussein Alwahaishi; Inyoung Chae

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DOI：10.1080/10447318.2026.2677757

PDF link：https://www.tandfonline.com/doi/pdf/10.1080/10447318.2026.2677757

Article link：https://doi.org/10.1080/10447318.2026.2677757

Article Source：Informa UK Limited。

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