[Emerald] Mapping the co-evolution of customer experience and customer journey research: a bibliometric review andfuture research agenda

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journalㄩJournal of Service Theory and Practice

AuthorsㄩMohsin Abdur Rehman; Arne De Keyser; Eeva-Liisa Oikarinen; Mari Juntunen

Published dateㄩ2026-2-24

DOIㄩ10.1108/jstp-03-2025-0103

PDF linkㄩhttps://www.emerald.com/jstp/art ... -03-2025-0103en.pdf

Article linkㄩhttps://doi.org/10.1108/jstp-03-2025-0103

Article SourceㄩEmerald


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