[SAGE] A Conceptual Model of Service Quality and Its Implications for Future Research

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analuhl Post time 2026-8-14 08:07:36 | Show all posts |Read mode
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journalㄩJournal of Marketing

AuthorsㄩA. Parasuraman; Valarie A. Zeithaml; Leonard L. Berry

Published dateㄩ1985-9-

DOIㄩ10.1177/002224298504900403

PDF linkㄩhttps://journals.sagepub.com/doi/pdf/10.1177/002224298504900403

Article linkㄩhttps://doi.org/10.1177/002224298504900403

Article SourceㄩSAGE Publications


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analuhl Post time 2026-8-14 08:16:15 | Show all posts

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