[Elsevier] The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective

Vuhuuthanh Post time 10 min. ago | Show all posts |Read mode
This post will be closed automatically in 2026-08-28 12:17
Reward10points

journalㄩInternational Journal of Information Management

AuthorsㄩZhenzhen Lu; Qingfei Min; Lintong Jiang; Qi Chen

Published dateㄩ2024-6-

DOIㄩ10.1016/j.ijinfomgt.2024.102767

PDF linkㄩhttps://www.sciencedirect.com/sc ... 26840122400015X/pdf

Article linkㄩhttps://doi.org/10.1016/j.ijinfomgt.2024.102767

Article SourceㄩElsevier BV


Remarkㄩ
Reply

Use magic Donate Report

All Reply0 Show all posts

Reply

You have to log in before you can reply Login | Register

Points Rules

Junior Member
  • post

  • reply

  • points

    260


Return to the list